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iReliev Q&As: with Mike Williams, CEO & President

We’ve been following iReliev since 2014 when they launched their ever-popular Dual Channel TENS Pain Relief System.

Since then they’ve introduced a number of other products and accessories, most notably the Wireless TENS and EMS Muscle Stimulator (known as the iReliev Therapeutic Wearable System), which incidentally is our top-rated TENS unit for 2018.

Now seemed like the perfect time for us to speak to Mike Williams, CEO & President of iReliev.

Firstly, we wanted to ask him some questions about the iReliev Therapeutic Wearable System before delving into the iReliev brand.

Q: Please explain in one sentence what the iReliev Therapeutic Wearable System is?

The iReliev Therapeutic Wearable System is an all natural, drug free, and easy to use, pain relief and muscle conditioning system that is changing the future of wearable therapy.

iReliev's Wireless TENS + EMS Muscle Stimulator


Q: How long did it take to develop the iReliev Therapeutic Wearable System and what did that process entail? How did you arrive at the final design product line?

The development of the iReliev Therapeutic Wearable System started in the latter half of 2014.

The design, regulatory, and technical features were a culmination of everything we have learned from our customers and what features they wanted within the FDA regulatory constraints while optimizing the user experience.

Next to safety, ease of use is the primary aspect considered when developing the Therapeutic Wearable System:

The wireless aspect just makes setup so easy.

You can setup the device by snapping the receiver pods into the electrode pads, placing the electrode pads on the appropriate body part, power up the device at the simple push of a button, and adjust your settings.

The system comes with 14 preset therapy programs to ensure you are receiving beneficial therapy, every time you use it.

Another important factor is the size and weight of the both the wireless receiver pods and the remote.

The wireless remote weighs 1.8 oz

Our goal was to design components as small and lightweight as possible but still maintain charge longevity. During the design process, we concluded that it is a very fine line.

The wireless pod weighs 1.1 oz

The receiver pods last 3-5 hours of active treatment and the remote will last up to 10 hours.

We took it a step further with the addition of the carrying case. Everything you need to get started comes in a hard-plastic case to not only protect your investment but also allow you easily take it with you on the go.

Q: Which type of individual do you believe the iReliev wearable system is most suited to?

At iReliev, we believe the Therapeutic Wearable System is for anyone with acute or chronic pain, arthritis, or any one with sore and aching muscles in the upper and lower back, upper and lower extremities.

iReliev has been a remarkable asset for many people.

Q: What makes the iReliev Therapeutic Wearable System unique, how does it differ to other products on the market?

The iReliev Therapeutic Wearable System is the only true wireless TENS + EMS system in the industry.

We set ourselves apart from our competitors by offering an unlimited number of receiver pods controlled by a single remote, overall ease of use, and effectiveness.

It’s the greatest in wearability and portability for the TENS unit and muscle stimulator category.

Q: Which territories is this device currently available?

United States and Canada most prominently. We do ship worldwide daily from iReliev.com. We use DHL expedited express service on all international orders. Due to recent changes in regulations, we have discontinued shipping to Europe.

Q: Onto iReliev now as a brand, how and when did it start? What compelled you to start iReliev?

When I was 14 years old my Mom was diagnosed with Multiple sclerosis, I know firsthand how difficult physical pain can be on an entire family.

After I graduated from the University of Oregon in 1996, I made it my mission in life to develop devices that help people live more comfortably, and that is how my journey to iReliev began.

ExcelHealth Inc. was founded in 2009 as a developer of personal health record software, but In April of 2014, the iReliev brand was born (ExcelHealth is the corporation, and iReliev is the brand under ExcelHealth).

Prior to the start of iReliev, I had spent my entire career on the prescription side of the electrotherapy category. I was able to see firsthand the bureaucracy of insurance billing for TENS units and EMS devices.

As many people are aware, co-pays are outrageous and the process of attaining a TENS Unit and or EMS device was nearly impossible, thus leaving individuals with acute and chronic pain with only one option, opioids.

I made it my mission in life to develop devices that help people live more comfortably…

After seeing this issue in America become greater and greater, I knew there had to be a better way of getting affordable, powerful, and portable TENS units and EMS devices into the hands of those who need them.

Little did I know that the demand for iReliev products would be so great. The stories we have heard and the people iReliev has helped has been tremendous blessing to myself, my family, and the iReliev team.

Please click the link to hear firsthand, how iReliev has helped people: https://ireliev.com/tens-unit-reviews/

Q: For any readers who aren’t already familiar with your product range, please tell them a little about it?

At ExcelHealth we develop FDA cleared, muscle stimulators and TENS units to meet a variety of pain relief and muscle conditioning needs through our proprietary brand, iReliev.

We believe we offer the most comprehensive line of electrotherapy products in the industry.

From our FREE Mini TENS Unit (Model: ET-0303) to our iReliev Therapeutic Wearable System (Model: ET-5050), we have a device for every budget.

iReliev Free Mini TENS Unit Offer


Most importantly, we genuinely care about customers. The support they receive both before and after the sale will be nothing short of great, I promise.

In addition to my promise of great support, if you are not completely satisfied with your purchase, I will refund your money back to you.

The support they [customers] receive both before and after the sale will be nothing short of great, I promise.

Q: What are you most proud of as company?

I am most proud of our team and what we have accomplished together. So much of what we do is reliant upon an entire team effort.

This is true among not just our Texas based operations team, but our manufacturing partners, vendors, software developers, affiliates, our families, and God.

It takes grit and determination to have achieved extraordinary results in such a short period of time.

This year Inc. magazine ranked ExcelHealth dba iReliev #160 on the Inc. 500 list for the fastest growing private companies with a three-year growth of 2652%.

These results are direct reflection to our commitment to our customers, working as team, and continuing to stay humble and giving all praises to God.

Being recognized as one of America’s top 500 fastest growing companies is a distinct honor. We are both humbled and incredibly excited to have received this award.

We are particularly gratified to be ranked the No.12 fastest growing health company as it reflects the consumers need worldwide for effective, all-natural, non-opioid pain relief solutions.

Our team of dedicated employees and customers have made it possible for iReliev to make the prestigious Inc. 500 list.

For many of us at iReliev, it is our career’s greatest achievement. Check it out here: https://www.inc.com/profile/excelhealth

Being recognized as one of America’s top 500 fastest growing companies is a distinct honor.

Q: What makes you different to other companies in the TENS and EMS space?

First and foremost, I think it’s our story, my story initially, of having been on the prescription side of the business for many years, but more importantly it is our team’s most sincere interest in serving others at the highest level.

This unique desire to serve others is evident in the thousands of highly rated reviews we have been blessed to have. We are so thankful for these experiences.

It can really help keep a team motivated each and every day to feel like we are making a difference in peoples that genuinely need all-natural pain relief.

As it relates to iReliev, we design our products to be:

Powerful: All our TENS and TENS + EMS devices are medical grade output strength (80mA). 

Portable: All of products are designed to be used while at home or on-the-go. Whether you’re sitting in your favorite chair on the back porch, mowing the yard, attending church, or going to the grocery, our products are safely designed to function in most normal day-to-day activities.

Affordable: All our product pricing is based with the consumer in mind and as we are an over the counter company, we do not accept insurance, but our products cost less than any co-pay you would pay for a similar prescription TENS Unit.

I think it’s our story, my story initially… but more importantly it is our team’s most sincere interest in serving others at the highest level.

We also set ourselves apart from our competitors by offering a 2-year limited warranty upon registration of the device (online or by mail), 45-day money back guarantee if you’re not satisfied with your product, and excellent customer service. 

Q: For those who don’t already know, iReliev devices have a specific program for arthritis. Can you tell our readers more about this?

If you are looking for symptomatic relief of chronic pain like arthritis, iReliev maybe just the solution for you.

Thankfully iReliev has helped thousands of people that suffer from Arthritis. Program 8 on our TENS therapy mode was specifically designed for arthritis and cleared by the FDA.

The P8 mode offers a comfortable tingling and pulsing sensation that should appear to come in waves. Pain should ease and there should be relief within minutes and after treatment.

Check out our reviews here and select condition arthritis to see hundreds of reviews pertaining to the effectiveness of iReliev for people that suffer from arthritis.

Q: What’s next for iReliev, are you working on new products?

We are a company that genuinely takes the time to listen to our customers’ feedback from phone calls to emails to blog posts to hand written letters.

We have developed our new device around what our customers have asked for.

That said, I am proud to announce that we will be releasing an enhanced version of our #1 best-selling wired TENS + EMS system called iRenew Plus.

It will feature a large backlit display, for easier reading and use in the dark, which many have asked for.

In addition to the large backlit display, a program description will be clearly indicated on the display. Finally, it will have a built in, rechargeable battery, which thousands have asked for.

The iRenew Plus device will retail for $149.95 but for a limited time we would like to offer readers of The Good Body an exclusive opportunity to purchase it at a special introductory price of $99.95.

Don’t forget, the holidays are quickly approaching, and this great price won’t last long!

iReliev iRenew Plus TENS + EMS System


At iReliev our customers’ satisfaction is paramount:

I personally guarantee your complete satisfaction, or I will give you your money back, no questions asked.

We offer a 45-day money back guarantee, meaning if the device does not work for you, you can return it. I offer a 2-year limited warranty and FREE SHIPPING on ALL orders placed on iReliev.com or by calling 855-723-2582.

In addition to my promise of great support, if you are not completely satisfied with your purchase, I will refund your money back to you.

And since we love to give, you always get FREE electrode pads among other things with every TENS Unit or Muscle Stimulator device order.

We have made it our goal to WOW you with great products and unbelievable customer service.

We’d like to thank Mike for taking part in this Q&A session and congratulate him and his team at iReliev on their listing in the Inc. 500. We can’t wait to test out the new iRenew Plus! You can learn more about iReliev at: www.iReliev.com

This is the latest in a series of question and answer sessions to appear on The Good Body. The Q&As feature individuals and companies working in the field of health and fitness.